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Residential Wear Warranty

Titan Classic Laminate and Titan Long Laminate Flooring are sold with a 20 Year Residential Wear Warranty, effective from the date of purchase.

Who is covered?

The original purchaser is covered. In the case that a builder or developer purchases the flooring, the occupant of the residential home 12 months after purchase of the flooring will be entitled to cover under this warranty, effective from the date of the initial purchase.

What the residential wear warranty covers

This warranty covers wear through of the surface of the floor (show through of the HDF core) in any single area greater than 1cm² within the nominated warranty periods. Titan Laminate Flooring Installation Instructions must be followed closely when installing your Titan Floor and Titan Laminate Flooring Care & Maintenance Guidelines should be followed at all times after your flooring is installed. Installation instructions and Care & Maintenance Guidelines can be obtained by contacting your Titan Retailer (place of purchase or online) at any time.

What is not covered?

• Water damage to the floor as a direct result of spillages, flood / deluge or appliance failure or any other exposure to water.
• Wear or damage that may be associated with improper installation or improper maintenance.
•在第一个实例中未被适用的地板安装人员未专业安装的任何安装,不涵盖劳动力费用。这包括DIY安装。在专业安装地板的实例中,在澳大利亚P / L代表的授权优质地板的唯一酌情酌情酌情酌情修复或更换地板的合理劳动费。必威体育客服APP
• Any costs associated with any rectification work required other than the supply of new flooring and scotia beading if necessary should a warranty claim be acknowledged. Re-painting, removal of fixtures or furniture, accommodation and any other similar cost is specifically excluded from this warranty.
• Boards that are visibly faulty or could have reasonably been deemed visually or structurally inappropriate prior to installation should not be installed and are therefore also not covered by this or, to the extent allowed by law, any other warranty.

How to evoke a claim?

To evoke a claim under this warranty, communication with the retailer that the flooring was purchased from must be made within 30 days of noticing the problem. Proof of purchase will most often be required when contact with the retailer is made. The retailer will then contact the authorised Titan Distributor to arrange an inspection of the flooring installed, shortly after which a determination will be made regarding the warranty claim. Only duly authorised representatives of the manufacturer / distributor can authorise a claim. If a claim is authorised, remedies will be tailored to suit individual circumstances. Remedies can vary depending on the condition of the floor and warrantable area from full floor replacement to the repair of individual boards. The remedy on each claim will be
at the sole discretion of Premium Floors Australia P/L. Should board replacement be necessary, new boards from the current batch will be supplied to replace or repair boards. This warranty is in addition to, and has no impact on, statutory rights of any purchaser. Claims must be lodged by contacting the retailer from where the flooring was purchased within 30 days of the problem being noticed.



Acceptable Quality


Major Failure

Titan Laminate Flooring is resistant to chips, scratches, stains and wear but not “proof” in any respect (i.e. scratch proof) and reasonable care should be taken to avoid scratching chips & damage from occurring. In addition, some gloss variation between boards installed may occur. Titan is made using High Density Fibreboard in the core of the product and that this wood based material can be susceptible to seasonal movement, creating small gaps between the joins of each board. Note that small gaps, gloss variation, scratches and chips are NOT considered as major failure. They are considered part of purchasing a laminate floor. These definitions are not intended to reduce or diminish the statutory rights of any purchaser.